Shipping policy

Shipping Policy

At Trustacia, we are committed to delivering your orders in a safe, timely, and reliable manner. Please read our shipping policy carefully to understand how orders are processed and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volumes, processing may take slightly longer. Customers will be informed in such cases.

Shipping Timeline

  • Estimated delivery time: 5–10 business days from the date of dispatch.

  • Delivery timelines may vary depending on:

    • Customer location

    • Courier partner operations

    • Weather conditions or unforeseen delays

Shipping Charges

  • Shipping charges (if applicable) are clearly mentioned at checkout before payment.

  • Any additional charges (if applicable) will be communicated transparently.

Delivery Locations

  • We currently ship across India.

  • Delivery to remote or non-serviceable areas may take additional time or may not be possible in rare cases.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS.

  • Tracking information may take up to 24 hours to become active after dispatch.

Delays & Exceptions

While we strive to meet delivery timelines, delays may occur due to:

  • Courier partner delays

  • Natural disasters

  • Regulatory restrictions

  • Incorrect or incomplete delivery address

Trustacia is not responsible for delays caused by factors beyond our control, but we will always assist you in tracking your order.

Incorrect Address / Failed Delivery

  • Please ensure that your shipping address and contact details are accurate.

  • Orders returned due to incorrect address or failed delivery attempts may be re-shipped at an additional cost or cancelled as per our discretion.

Damaged or Missing Packages

If you receive:

  • A damaged product, or

  • An incomplete package

Please contact us within 48 hours of delivery with clear images/videos at [your support email].

Contact Information

For any shipping-related queries, feel free to contact us:

Email: trustaciacontact@gmail.com
Business Hours: Monday to Saturday, 10 AM – 6 PM (IST)

Policy Updates

Trustacia reserves the right to modify this Shipping Policy at any time. Changes will be updated on this page and will apply to future orders.